Web-based service for submission of prior authorization requests

JivaTM offers prior authorization and admission-related functions through the AmeriHealth Caritas Next provider portal, NaviNet. Via your single login to AmeriHealth Caritas Next's Plan Central page on NaviNet, you will be able to access Jiva, enabling you to:

  • Request inpatient, outpatient, home care, and DME services
  • Submit extension of service requests
  • Request prior authorization
  • Verify elective admission authorization status
  • Receive admission notifications and view authorization history
  • Submit clinical review for auto approval of requests for services 

Jiva will be accessible only through AmeriHealth Caritas Next's NaviNet Plan Central page. Therefore, to utilize Jiva's functions, you must be a registered NaviNet user.

To learn more about how to use Jiva, reference our Jiva Portal Participant Guide (PDF).

If you are not already a NaviNet user, it is very simple to start the process. Log on to NaviNet to register, or call 1-888-482-8057 to speak to NaviNet customer service.

NaviNet Plan Central

everyone. Just to confirm, do the below PDFs need to be completely removed from the site? Also: since we're adding a file and editing copy, editorial needs a review task.