Virtual Care 24/7

If you are a member of AmeriHealth Caritas Next, your benefits cover telehealth/virtual care services. That means you may be able to go to some of your health care appointments virtually. That means you can connect with a provider outside of the office.

Ask your provider if you can do any of the following:

 

Video chat with your provider through a computer, tablet or smartphone.

Text with your provider through a secure web portal.

Talk to your provider by phone.

*Not all providers offer telehealth services. If your provider does not, we offer select telehealth services as a benefit to you at no cost with our telehealth partner.

What technology do I need for telehealth services?

For an appointment with your provider by video, you'll need an internet connection and one of the following with a camera :

Computer

Tablet

Smartphone

There are certain services that you can complete by a phone call with your provider.

Don't have a smartphone?

Contact Member Services at 888-989-0680 (TTY 1-800-770-5531), Monday through Friday, 8 a.m. – 6 p.m. , for more information on how you can use this benefit.

Test your equipment before the session begins to make sure you have a good connection.

Find a private, quiet place and let others know you can't be disturbed.

To hear better we suggest wearing headphones or earbuds.

Come prepared with any questions, symptoms to share, and something to write down the provider's recommendations.

MD LIVE virtual visits

AmeriHealth Caritas Next covers telehealth appointments with MDLIVE at no cost to members. MDLIVE can connect members to a health care professional 24 hours a day, seven days a week, for medical care they need that is not an emergency.

Download the MDLIVE app in the Google Play store or Apple App Store.

Call 888-989-0680 (TTY 1-800-770-5531), 24 hours a day, seven days a week.

Text ACNEXTDE to 635483.

Message and data rates may apply based on any agreements members have with their network service providers.

MDLIVE is only for non-emergent medical care. If this is an emergency, call 911.